Why does Soft Jam offer pre-orders?
We do not produce mass bulk and because of this we offer pre-orders. We cut very small runs of inventory and pre sell many of our best sellers to ensure that each garment is going to someone that loves it.

Why should I place a pre-order?
By placing a pre order you are securing your item in advance, some items may only be offered via pre-order and will not be stocked on the site again later. If you love an item it’s best to secure it on pre-order! Customers who purchase on pre-order are also now guaranteed their order will ship prior to the item(s) being released on Soft Jam, this means you’ll be among the very first to receive a new style!

What information is needed when making a pre-order purchase?
You will need to provide your email, shipping address and card details. Please note you will be charged immediately upon placing your order.

How can I cancel or make changes to my order?
If you need to make changes or cancel please email service@softjamstudio.com with your order number and request.

I purchased an in stock item in addition to my pre-order, when will my in stock item ship?
If your order has in-stock and pre-ordered items, we will ship your in stock item(s) right away and ship your pre-order item(s) when available. Kindly note you will see an additional shipping fee calculated at checkout if your order contains pre-order and ready to ship item(s).

When will my item ship?
Each pre-order item has an estimated shipping time frame listed on the product page. All pre orders should ship within 2 weeks of the posted date. Though we expect each pre-order to arrive on time (or possibly even early), if there is ever a delay due to unforeseen circumstances and your order will not arrive within the posted time frame we will reach out immediately to make you aware of any changes.

Will I be able to make a return?
If you are unhappy with your order when it arrives, you will have 7 days from receiving your item to file a return online.